By A Thread accepts items for store credit only. We do not issue refunds or cancel orders. Store credits cannot be combined with discount codes.
In order for us to process your return we require the garment to be returned in its original condition and meet the following criteria:
- All tags still attached
We will not accept a return if item:
- Shows evidence of wear or has been washed
- Is an accessory or shoes
- Is an intimate item (bralette or bodysuit)
- Is a final sale item
Returns or exchanges must be completed within 14 days of original purchase. This includes online orders that were shipped.
PLEASE NOTE: Returns that don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item! The conditions do not apply to faulty products.
If for any reason you have changed your mind and want to return your item, we offer store credit for the item(s) you are returning and refund or replacement in the case of faulty items.
Sales of items in SALE/LAST CALL category are final. MYSTERY BAGS are final sale.
To begin a return: please email firstname.lastname@example.org with your order number.
Returns can be sent to:
By A Thread Boutique
115 W. Bishop Street
Bellefonte, PA 16823